We’ve compiled a list of our most frequently asked questions to help you with your shopping experience. If you don’t find the answer you’re looking for, please contact us at info.lumierecadeaux@gmail.com.

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Orders & Shipping

Q: How long does shipping take?
A: Shipping times vary based on your location:
    •    UK & Europe: 5-10 business days
    •    US & Canada: 7-12 business days
    •    Rest of the world: 10-15 business days

Please note that processing time (1-3 business days) is not included in shipping estimates.

Q: Do you offer express shipping?
A: At the moment, we only offer standard shipping. We are working on adding express options in the future.

Q: How can I track my order?
A: Once your order has been shipped, you’ll receive a tracking number via email, allowing you to monitor its progress. If you haven’t received a tracking update within 5 days, contact us at info.lumierecadeaux@gmail.com.

Q: Do you ship internationally?
A: Yes! We offer worldwide shipping. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the buyer.

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Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy from the date of delivery. To be eligible for a return:
✔ The item must be unused and in its original packaging.
✔ You must provide proof of purchase.
✔ Items marked as “Final Sale” are not eligible for returns.

To initiate a return, email info.lumierecadeaux@gmail.com with your order details.

Q: Do you offer refunds?
A: Yes, if your item is damaged, defective, or incorrect, we will issue a full refund or send a replacement. Refunds will be processed within 5-7 business days after receiving the returned item.

Q: Who covers the return shipping cost?
A: Customers are responsible for return shipping fees unless the item arrived damaged or incorrect. We recommend using a trackable shipping service to ensure safe return delivery.

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Payments & Discounts

Q: What payment methods do you accept?
A: We accept major payment methods, including:
✔ Visa, Mastercard, and American Express
✔ PayPal
✔ Apple Pay & Google Pay

Q: Do you offer discount codes?
A: Yes! We occasionally run special promotions. Sign up for our newsletter to receive exclusive discounts and early access to new arrivals.

Q: My discount code isn’t working, what should I do?
A: Ensure that:
✔ The code hasn’t expired
✔ You’ve met the minimum purchase requirement
✔ You entered it correctly (no spaces or typos)

If it’s still not working, reach out to info.lumierecadeaux@gmail.com for assistance.

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Products & Stock

Q: Are your products high quality?
A: Absolutely! We carefully select each item to ensure it meets our high standards for quality, style, and functionality.

Q: What if an item is out of stock?
A: If a product is out of stock, we recommend signing up for restock notifications on the product page or following us on social media for updates.

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Order Issues & Support

Q: Can I change or cancel my order after placing it?
A: We process orders quickly to ensure fast shipping. If you need to modify or cancel an order, please email us within 12 hours of purchase. After this timeframe, we may not be able to make changes.

Q: I received the wrong item, what should I do?
A: We sincerely apologise for the mix-up! Contact us at info.lumierecadeaux@gmail.com with your order number and a photo of the incorrect item. We will send the correct item as quickly as possible.

Q: My package is delayed, what should I do?
A: If your order is delayed beyond the estimated timeframe, please check your tracking information first. If it has been stuck for more than 7 days, contact us, and we will look into it.

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Contact Us

Still need help? Reach out to us at:
📧 Email: info.lumierecadeaux@gmail.com
📍 Business Hours: Monday – Sunday, 9 AM – 6 PM (GMT)

Follow us on social media for updates, offers, and more:
📸 Instagram: @LumiereCadeaux
🎥 TikTok: @LumiereCadeaux
📘 Facebook: Lumière Cadeaux