Terms & Conditions

Introduction:

These Terms & Conditions govern your use of the Lumière Cadeaux website and your purchase of products from us. By accessing or using our website, you agree to these terms. Please read them carefully before placing an order.

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Product Information:

We strive to display accurate product information, including pricing, descriptions, and images. However, we do not guarantee that all information is always error-free. All products are subject to availability and we reserve the right to limit the quantity of products sold.

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Pricing & Payment:

    •    Currency: All prices are displayed in GBP (Great British Pounds).

    •    Payment Methods Accepted:

    •    Credit & Debit Cards: Visa, MasterCard, American Express, Maestro

    •    Payment Services: PayPal, Apple Pay, Google Pay

    •    VAT: Prices include VAT (where applicable). The applicable tax rate will be shown at checkout based on your delivery address.

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Order Acceptance & Cancellation:

Orders are not binding until we confirm and process them. After placing an order, we will send you an order confirmation email, indicating we have received your order. This does not mean that we have accepted your order.

    •    Cancellation:

    •    You can cancel your order anytime before it’s dispatched. Once your order has been shipped, we can no longer cancel it, but you may return it according to our returns policy.

    •    If a mistake in pricing or product availability occurs, we may cancel an order or offer a similar product of equal value, and you will be notified promptly.

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Shipping & Delivery:

    •    Shipping Costs: Shipping charges are calculated during checkout based on the weight of your order and delivery address.

    •    Delivery Times:

    •    Domestic (UK): 3-5 business days

    •    International: 7-14 business days (depending on location)

    •    Order Tracking: Once shipped, you will receive a tracking number to track your order.

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Returns & Exchanges:

    •    Eligibility: Products must be unused, unopened, and in original condition for returns or exchanges.

    •    Return or Exchange Process:

    1.    Contact us within 30 days of receiving your item.

    2.    We will provide instructions for returning the product.

    3.    After receiving the returned item, we will process a refund or exchange.

    •    Refunds:

    •    Refunds are issued to the original payment method once the returned product is received.

    •    Shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the item is faulty.

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Intellectual Property:

All content on the Lumière Cadeaux website, including text, images, logos, and graphics, is owned by Lumière Cadeaux and protected by intellectual property laws. You may not use or distribute any of this content without our express permission.

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Limitation of Liability:

Lumière Cadeaux is not responsible for any damages arising from the use of this website or products purchased from our site. We do not guarantee that our website will be error-free or uninterrupted.

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Governing Law:

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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Changes to Terms:

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted here, and the updated date will be noted at the top of this document.